Returns & Refunds
"At Saavi, we are committed to delivering the finest experience. We believe in transparency and clarity in every interaction."
Return Policy
Hygiene Note
Due to the intimate nature of skincare and hygiene standards, we do not accept returns for opened or used products once delivered.
Defective Items
Entitled to exchange or refund if the product is damaged, broken, or defective. Claims must be reported within 24 hours of receipt.
Sensitivities: Our products contain natural extracts. We are not responsible for reactions to specific ingredients. Please conduct a patch test as recommended.
Refund Guidelines
The Unboxing Requirement
To maintain the integrity of our claims process, a clear unboxing video is mandatory for any refund or replacement requests involving damaged or missing items.
Refund Timelines
- Verification: 3-4 Days
- Processing: 5-6 Days
- COD Refunds: Bank Transfer
Contact for Claims
+91 99300 63303
support@nha-world.com
Subject: Refund for [Order Number]
Cancellation Policy
Pre-Dispatch
Orders can be cancelled anytime before they leave our warehouse. Please note a 2% gateway fee applies to prepaid cancellations.
Post-Dispatch
Once dispatched, cancellations are no longer possible. Returned prepaid orders will incur a ₹75 handling fee.